Angry Customer Rants on Twitter for Common Post-purchase Issues
Angry customer rants due to issues like these can heavily damage your online reputation and lead your potential customers into…
Rite Aid teams with Grubhub on nationwide deliveryRetail Customer Experience
Nov. 28, 2022 Rite Aid customers will soon have the option to have orders delivered via Grubhub as the two…
Customer Behavior in Retail
In an industry known for its intense competition. Personalization of a shopping experience can drive a 40% larger basket (transaction…
Building a Customer Retention Strategy
Most CPG founders are so focused on acquiring new customers that they don’t spend enough time and energy retaining their…
3 tech tips to improve customer experience| Tech SpotlightRetail Customer Experience
To stay ahead of e-commerce competition, retailers must provide a convenient and engaging shopping experience. As e-commerce continues to evolve…
5 Tips To Improve Your Customer Journey and Increase Profits
Finding ways to improve your customer journey is more important than ever in 2022. With millions of interconnected businesses across…
Retailers Focus On Customer Experience With Store Remodelling
At the height of the COVID-19 pandemic, it seemed as if the demise of physical retail was imminent. With stores…
Holiday drinking, DTC, and Customer Behaviour
Campaign corner True self. Pineapple juice might not be the most common choice for most people. This commercial from Dole…
Chat apps gaining favor with consumersRetail Customer Experience
Dec. 2, 2022 Chat apps are fast becoming crucial communication channels for consumers given an 80% spike in WhatsApp usage…
Managing retail touchpoints for a positive customer experience – Retail Focus
The retail environment has witnessed many changes during the past couple of years. Having found out that “traditional” management tools…